Terms & Conditions
Effective Date: 13 September 2026
Welcome to Pet Essentials. These Terms & Conditions govern your access to and use of our website, products, services, and online shopping facilities.
By accessing our website or placing an order with Pet Essentials, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Pet Essentials
Pet Essentials is a pet retail business providing products and services for pets, including pet food, treats, litter, grooming essentials, accessories, toys, beds, carriers, and other pet-care products.
Business Address:
House 92, Road 18, Sector 14
Uttara, Dhaka, Bangladesh
Call / WhatsApp: +880 1779-755864
2. Website Use
By using our website, you agree to use it responsibly and only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the security or functionality of the website.
Copy, reproduce, modify, or distribute website content without permission.
Provide false or misleading information when placing an order.
Pet Essentials reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, and availability displayed on our website are accurate.
However:
Product packaging may differ from website images.
Product appearance may vary slightly from displayed images.
Product information may be updated by manufacturers.
Availability may change without prior notice.
Pet Essentials does not guarantee that every product will remain continuously available.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order is placed, our customer support team may contact you regarding:
An alternative product
Modification of the order
Cancellation of the unavailable item
Applicable refund, where relevant
5. Prices & Promotions
Product prices displayed on our website are subject to change without prior notice.
Promotional offers, discounts, vouchers, and special campaigns may have their own terms, validity periods, product restrictions, or eligibility requirements.
Unless specifically stated, promotions cannot be combined with other offers.
Pet Essentials reserves the right to correct pricing or promotional errors and, where necessary, cancel affected orders.
6. Placing an Order
When placing an order, customers are responsible for providing accurate:
Name
Phone number
Delivery address
Product and quantity information
Other information required to process the order
After receiving an order, Pet Essentials may contact the customer to verify the order and delivery details.
An order may be cancelled or declined if:
The product is unavailable.
Incorrect information has been provided.
The order contains a pricing or system error.
The order appears fraudulent or suspicious.
Delivery cannot reasonably be completed.
7. Order Confirmation
An order is considered confirmed once it has been accepted and verified by Pet Essentials.
Receiving an order request or automated notification does not necessarily mean that the order has been finally accepted.
We may contact customers by phone or WhatsApp for confirmation when required.
8. Payment
Pet Essentials may provide several payment options, including:
Cash on Delivery
Mobile Financial Services
Other payment methods available during checkout or order confirmation
Payment options may vary depending on the order and delivery location.
Customers are responsible for making payment according to the selected payment method.
Pet Essentials will never ask customers to share their OTP, PIN, password, or other confidential payment credentials.
9. Cash on Delivery
Cash on Delivery (COD) is available across Bangladesh, subject to applicable delivery conditions.
For COD orders, customers are expected to receive the order and make the required payment upon delivery.
Repeated refusal or cancellation of confirmed COD orders may affect a customer's ability to place future COD orders.
10. Shipping & Delivery
Pet Essentials provides delivery services in Uttara and across Bangladesh.
Uttara Delivery
Same-day delivery may be available for eligible orders within our Uttara delivery coverage.
Same-day delivery depends on:
Order placement time
Product availability
Delivery location
Traffic conditions
Weather
Delivery capacity
Nationwide Delivery
Orders outside Uttara may be delivered through available courier or delivery partners.
Delivery times may vary depending on location, courier operations, weather, holidays, and other circumstances beyond our control.
For complete details, please refer to our Shipping & Delivery Policy.
11. Delivery Address
Customers must provide a complete and accurate delivery address and an active contact number.
Pet Essentials will not be responsible for delays or failed deliveries resulting from:
Incorrect address
Incomplete address
Incorrect phone number
Customer unavailability
Failure to respond to delivery calls
Additional delivery charges may apply for re-delivery where applicable.
12. Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy.
Customers should inspect their order upon delivery whenever reasonably possible.
A return may be considered in eligible circumstances, including:
Wrong product delivered
Damaged product received
Defective product received
Consumable products such as pet food and treats may have additional return restrictions for health and safety reasons.
13. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible.
For cancellation assistance, customers should contact us as soon as possible.
Call / WhatsApp: +880 1779-755864
14. Account Responsibility
If you create an account on our website, you are responsible for maintaining the accuracy of your account information and taking reasonable steps to protect your account credentials.
You should notify us if you become aware of unauthorized use of your account.
15. Intellectual Property
All content available on the Pet Essentials website, including but not limited to:
Logos
Brand elements
Text
Product descriptions
Graphics
Images
Website design
Original marketing materials
is owned by or used by Pet Essentials with appropriate rights.
Such content may not be copied, reproduced, modified, published, or commercially used without prior written permission.
16. Third-Party Services & Links
Our website may contain links to or integrations with third-party services, including payment providers, courier services, social media platforms, or other external websites.
Pet Essentials is not responsible for the content, availability, security, or privacy practices of third-party services.
Your use of such services may be subject to their respective terms and policies.
17. Limitation of Liability
Pet Essentials makes reasonable efforts to maintain accurate website information and reliable services.
However, we are not responsible for circumstances beyond our reasonable control, including but not limited to:
Courier delays
Traffic or transportation disruptions
Severe weather
Technical problems
Internet or network failures
Third-party service interruptions
Events beyond our reasonable control
18. Changes to These Terms
Pet Essentials reserves the right to update or modify these Terms & Conditions from time to time.
Changes will become effective when the updated version is published on this page.
Customers are encouraged to review this page periodically.
19. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Pet Essentials
House 92, Road 18, Sector 14
Uttara, Dhaka, Bangladesh
Call / WhatsApp: +880 1779-755864
Website: www.petessentialsbd.com
Last Updated: 13 September 2026
Pet Essentials
A Thrilling Place for Pets
Quality Products • Convenient Shopping • Reliable Service