Cancellation Policy
Effective Date: 13 September 2026
At Pet Essentials, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact our customer support team as soon as possible with your Order Number and Phone Number.
2. Cancellation After Dispatch
Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.
In such cases, the customer may need to follow our Return & Refund Policy, if applicable.
3. Prepaid Orders
For prepaid orders, cancellation requests made before dispatch may be considered for a refund, subject to our applicable Return & Refund Policy and payment processing conditions.
Refund processing time may vary depending on the payment method and payment service provider.
4. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers may request cancellation before dispatch.
If the order has already been dispatched, cancellation may not be accepted and additional delivery-related charges may apply in certain circumstances.
5. Cancellation by Pet Essentials
Pet Essentials reserves the right to cancel an order in certain circumstances, including:
Product availability issues
Incorrect or incomplete customer information
Pricing or product listing errors
Suspected fraudulent or unauthorized transactions
Delivery service limitations
Unforeseen operational circumstances
If we cancel a prepaid order, an applicable refund will be processed according to our refund procedures.
6. How to Request Cancellation
To request an order cancellation, please contact us as soon as possible.
Please provide:
Order Number
Customer Name
Phone Number
Reason for Cancellation
Contact Us
Pet Essentials
House 92, Road 18, Sector 14
Uttara, Dhaka, Bangladesh
Call / WhatsApp: +880 1779-755864
Website: www.petessentialsbd.com
We recommend contacting us as early as possible if you wish to cancel your order, so that we can process your request before dispatch.