Frequently Asked Questions
General Questions
1. What is Pet Essentials?
Pet Essentials is a pet retail store offering a wide range of quality products for cats and dogs, including pet food, treats, litter, grooming essentials, toys, accessories, beds, carriers and more.
2. Where is Pet Essentials located?
Our physical store is located at:
House 92, Road 18, Sector 14, Uttara, Dhaka, Bangladesh.
Customers are welcome to visit our store and explore our available products.
3. What products do you offer?
We offer a wide range of pet essentials, including:
Cat & Dog Food
Wet & Dry Food
Treats & Snacks
Litter & Hygiene Products
Grooming & Care Products
Toys
Bowls & Feeding Accessories
Beds & Houses
Collars & Leashes
Carriers & Travel Accessories
And more
Orders & Shopping
4. How can I place an order?
You can place an order through our website. You may also contact us through Call / WhatsApp for product information or order assistance.
Call / WhatsApp: +880 1779-755864
5. Can I visit the store and purchase products directly?
Yes. You can visit our physical store at Sector 14, Uttara and purchase available products directly from the store.
6. How can I check product availability?
Product availability can change frequently. For the latest stock information, please contact us through Call / WhatsApp.
7. Can I order multiple products together?
Yes. You can add multiple eligible products to your order and have them delivered together, subject to product availability.
Delivery
8. Do you provide home delivery?
Yes. We provide delivery services in Uttara and across Bangladesh.
9. Do you offer same-day delivery?
Yes. Same-day delivery is available for eligible orders within our Uttara delivery coverage.
Delivery time may depend on order time, product availability, location, traffic and other operational conditions.
10. Do you deliver outside Dhaka?
Yes. We provide delivery services to customers across Bangladesh through available courier/delivery services.
11. How long does nationwide delivery take?
Delivery time depends on the customer's location and the courier service. The estimated delivery timeframe will be communicated during order confirmation where applicable.
12. How much is the delivery charge?
Delivery charges may vary depending on the delivery location, order and applicable courier service. The applicable charge will be communicated during order confirmation.
Payment
13. Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across Bangladesh, subject to applicable delivery conditions.
14. What other payment methods are available?
Available payment options may include Mobile Financial Services and other payment methods supported during checkout or order confirmation.
Payment options may vary depending on the order and delivery location.
Returns & Refunds
15. Can I return a product?
Returns may be accepted in eligible situations, such as receiving an incorrect, damaged or defective product.
Please review our Return & Refund Policy for complete details.
16. Can I return opened pet food or treats?
Consumable products may be subject to specific return conditions. Opened, used, damaged or improperly stored products may not be eligible for return.
17. How do I request a return or refund?
Contact our customer support team as soon as possible after receiving your order.
Call / WhatsApp: +880 1779-755864
Please provide your order details and, where applicable, photographs or videos of the product received.
Order Cancellation
18. Can I cancel my order?
You may request cancellation before your order is dispatched.
Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.
For assistance, contact us as soon as possible.
Customer Support
19. How can I contact Pet Essentials?
You can reach us through:
Call / WhatsApp: +880 1779-755864
Store:
House 92, Road 18, Sector 14
Uttara, Dhaka, Bangladesh
20. I have a question that isn't listed here. What should I do?
We're happy to help. Please contact our customer support team through Call or WhatsApp, and our team will assist you with your query.
Pet Essentials
A Thrilling Place for Pets
Quality Products • Convenient Shopping • Reliable Service