Privacy Policy
Effective Date: 13 September 2026
At Pet Essentials, your privacy matters to us. We are committed to protecting the personal information you share with us and to handling your information responsibly, securely, and transparently.
This Privacy Policy explains how Pet Essentials collects, uses, stores, and protects information when you visit our website, create an account, place an order, or communicate with us.
1. Information We Collect
To provide our products and services effectively, we may collect information such as:
Name
Phone number
Email address
Billing and delivery address
Order and purchase details
Account information
Information you provide when contacting our support team
We may also collect limited technical information, such as browser type, device information, IP address, and website usage data, where applicable.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Confirm orders and delivery details
Provide customer support
Process returns, refunds, and cancellations
Communicate important information regarding your purchases
Improve our website, products, and services
Provide relevant offers and promotional communications where permitted
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
3. Information Sharing
We respect the confidentiality of your personal information.
Pet Essentials does not sell or rent your personal information to third parties.
We may share limited information with trusted service providers when necessary to provide our services, including:
Courier and delivery partners
Payment service providers
Website and technology service providers
Customer support and operational service providers
Only information reasonably necessary for the relevant service will be shared.
4. Payment Information
Payments may be processed through third-party payment providers.
Where applicable, payment information is handled by the relevant payment service provider according to its own security and privacy practices.
Pet Essentials does not request or require customers to provide confidential credentials such as passwords, PINs, or OTPs through phone calls, messages, or social media.
Never share your OTP, PIN, password, or other confidential payment credentials with anyone.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and enhance your overall shopping experience.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect some website features.
6. Marketing Communications
Where permitted, we may contact you about:
New products
Special offers
Discounts
Promotions
Pet care updates
Important service announcements
You may request to stop receiving promotional communications at any time by contacting us.
7. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet-based service or electronic transmission can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account and personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer support, business records, dispute resolution, and legal or regulatory requirements.
When information is no longer required, it may be securely deleted or anonymized where appropriate.
9. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Pet Essentials is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may also contact us regarding concerns about how your information is being used or to opt out of promotional communications.
11. Children's Privacy
Our website is intended for general customers. We do not knowingly collect personal information from children where applicable law requires parental or guardian consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Pet Essentials
House 92, Road 18, Sector 14
Uttara, Dhaka, Bangladesh
Call / WhatsApp: +880 1779-755864
Website: www.petessentialsbd.com
Last Updated: 13 September 2026
Pet Essentials
A Thrilling Place for Pets