Pet Essentials
Pet Essentials
A thrilling place for your pets

Shipping & Delivery Policy

Effective Date: 13 September 2026

At Pet Essentials, we aim to make your shopping experience simple, reliable, and convenient. This Shipping & Delivery Policy explains how we process and deliver your orders.

1. Order Processing

  • Orders are processed after successful order placement and confirmation.

  • Our team may contact you by phone or WhatsApp to confirm your order when necessary.

  • Processing time may vary depending on product availability and order volume.

2. Delivery Within Uttara

  • We provide delivery service within Uttara.

  • Same-day delivery may be available for eligible orders placed within our service area and applicable delivery time.

  • Delivery time may vary depending on location, traffic, weather, and order volume.

3. Delivery Across Bangladesh

  • We offer delivery to customers across Bangladesh through applicable courier services.

  • Delivery time depends on the destination and courier service.

  • Remote or hard-to-reach areas may require additional delivery time or charges.

4. Delivery Charges

  • Delivery charges may vary depending on the delivery location, order size, and applicable courier charges.

  • Any applicable delivery charge will be communicated during order confirmation.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations across Bangladesh, subject to applicable terms and courier service availability.

6. Order Delays

Delivery may occasionally be delayed due to:

  • Traffic congestion

  • Weather conditions

  • Public holidays

  • Courier-related issues

  • Unexpected operational circumstances

We appreciate your understanding in such situations.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate delivery address and active contact number. Delays or additional delivery charges caused by incorrect or incomplete information may be the customer's responsibility.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue and arrange an appropriate solution.

9. Contact Us

Pet Essentials
House 92, Road 18, Sector 14
Uttara, Dhaka, Bangladesh

Call / WhatsApp: +880 1779-755864
Website: www.petessentialsbd.com

We’re committed to delivering your pet essentials safely, conveniently, and on time.